Returns & Exchanges

How it Works

1 - Select an item to return

2 - Get a refund confirmation

3 - Print your free FedEx return label

Return Policy & F.A.Q.s

30 Day Trial

If it's not a good fit, you can return the bag in a new or lightly used condition within 30 days of purchase.

Free Returns

Get a prepaid FedEx return label immediately after starting the returns process where we'll check your order info. 

Lifetime Warranty

All of our bags are backed for life. If you're looking for help with a backpack you have, send us an email at create@ism-sf.com and we'll take care of it!

Bag Exchanges

If it's not the accent color you wanted or maybe the size can fit better, you can choose a new one as an exchange. We'll ship your new bag to you immediately. 

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